According to an article by Buzzfeed, Jennifer Christie, Twitter’s head of human resources, said, “We’ll never probably be the same,”. Continuing from the same, she said, “People who were reticent to work remotely will find that they really thrive that way. Managers who didn’t think they could manage teams that were remote will have a different perspective. I do think we won’t go back.”
We have thought this through many times. Although we did want the concept of ‘Remote Work’ to gain momentum. But never have we ever thought that it will spread through a pandemic COVID-19. Everyone is bewildered with the sudden transition to Remote Work.
Hence, many problems lay at bay related to the employees who have just joined their respective organization. According to studies, organizations with a strong employee onboarding process improve new hire retention by 82 per cent and productivity by over 70 per cent. On the other hand, inadequately structured onboarding processes double the possibility of new employees looking for a different opportunity.
So how exactly should you onboard the new hires remotely?
Laying down and recording your processes is an essential part of on-boarding new hires. This usually includes recording your operating procedures, the standard onboarding process, and anything that would impact the new employee working from home.
With a set process, you are able to ensure that the new hires would know exactly what to do. They would be able to skip most of the hurdles that come in their way during the first few weeks of their employment. This also enables them to integrate with your team and company more efficiently.
A well-defined process is a great way to make the objectives crystal clear for the new hire as well as the existing employees.
An employee handbook can save you, your team, and the new hire a lot more time and energy. When a new hire joins your team, they usually take up the first few days getting to know the team. And the next few in understanding the projects.
An employee handbook can help you skip this hassle and get your new hire straight to work. It also ensures satisfaction among the new employees since they already know whatever they need to beforehand.
Setting clear goals and expectations is important for all employees, especially who are working remotely. It is crucial for you to provide new employees with the details that they won’t necessarily absorb on their own.
First, the new hire must understand what they would or should be doing. You need to clearly communicate their job role, projects, and tasks. Be transparent about expectations like work hours, productivity, deadlines, efficiency etc.
Second, it is important for the new hire to understand your organization’s goals and objectives, both long and short-term. Besides working on personal goals, each employee must also work towards achieving the organizational goals. And to do this, they need to be clearly communicated to them.
When defining the goals and expectations for the new hires (or any employee for that matter), makeover communication a way of life. The more the better. Besides, it’s always best that your employees learn more than less.
You’ve definitely heard this before, technology is a remote worker’s right hand. And it stands true even when onboarding employees remotely.
There are countless tools that you can use to onboard employees remotely.
For instance, Trello has been on-boarding new employees on a separate Trello board since a long time and this has clearly worked in their favour.
On a single board, they define what the new hire needs to know/do before their first day, on their first day, and during their first week. The board also defines the organization’s culture, includes a virtual tour, and a Q/A section for the new hires.
Further, it provides a virtual introduction to each team member that the new hire would be working with.
Trello’s onboarding process, in their own words, is the “virtual orientation experience that gets them [new hires] off to the right start.”
Onboarding a new hire isn’t complete without their [new hire's] satisfaction. And to achieve higher satisfaction you should be able to build a personal rapport with them. By building trustworthy relationships with the new hires as well as the entire team, you not only ensure higher team productivity but also higher employee retention.
Like any virtual relationship, trust is the essence of an effective team working remotely. Having worked remotely for several years (and preaching the same), we learnt a thing or two about building strong relationships in a virtual environment.
Also, we have a message for HRs. Read here what is it about.
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